Understand how civility fits into your workplace for ES/CS/SAS (SW24-143)

AvailabilityCourse has taken place
SubjectCPD - Supervisors
DescriptionBased on the latest behavioural science research, this workshop will help delegates better understand ‘why’ and ‘how’ civility is such an integral element of organisational culture. Civility in the workplace is vastly underestimated. Powerful levels of these interpersonal qualities can boost wellbeing, engagement, and commitment to common objectives, while the opposite has been proven to damage health, motivation, and performance.
Additional information

Content:

1. The definition of civility and behavioural indicators and characteristics

2. Predictors and triggers of incivility within health care teams

3. Targets of incivility

4. Situational influences on incivilities

5. How to respond rather than react to incivility

6. The three modes of interacting with colleagues are proactive civility, neutrality and incivility

7. Understand the costs of incivility, as well as the rewards of civility, within the workplace

8. Learn skills in understanding and diagnosing the causes of uncivil behaviour

9. The Dominance Behavioural System

VenueTBC, TBC - Virtual  View details
Date & timeFriday 28 March 2025, 09:30 to 12:30
LecturerTania Hummel
Target audience

Mandatory: Associate Dean Secondary Care, or Associate DME, or College/Specialty Tutor, or Dental Educational/Clinical Supervisor, or Deputy Dean, or DME, or Educational/Clinical Supervisor Secondary Care, or HoS - Secondary Care, or Public Health Supervisor, or SAS Doctor, or SAS Tutor, or TPD Secondary Care

Course styleWebinar
CateringN/A
CPD points3.000
CostNo charge