Lancashire and South Cumbria LDC Education Event (NW190412C)

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SubjectMulti topic
DescriptionThis event will help you to understand what practical steps can be taken to enhance the wellbeing of patients, staff, colleagues and yourself in everyday practice. • With more and more research warning of the rates of burnout in the dental profession recognise the signs of burnout and how to build resilience. • Learn how to manage awkward conversations and enhance your interaction with staff, colleagues and with patients by using specific communication tools. • Gain greater confidence in screening for head and neck skin cancer, know when and where to refer; improving the health and well-being of individuals and communities.
Additional information

This multiple topic event is open to all NHS dental teams across the Lancashire and South Cumbria free of charge. You will have the opportunity to hear experienced speakers deliver knowledgeable lectures on topics relevant to every day dentistry.

Registration is from 9.30 to 10 am

A light buffet will be available from 1.00 to 2.00 pm

Catering

A selection of vegetarian/non vegetarian options will be made available, however please be aware that we are unable to cater for special dietary requirements such as Gluten Free, Nut Allergy, Vegan. We therefore suggest that delegates bring their own food if you have a specialist requirement.

VenueAuditorium, Royal Blackburn Hospital, Blackburn - Lancashire  View details
Date & timeFriday 12 April 2019, 10:00 to 16:30
LecturersMr Colin Johnston & Aengus Kelly  View details
Target audience

Recommended to all

Development outcomeA, B, C, D
Course styleLecture
Core topic Not a core topic
CateringRefreshments and Lunch
CPD hours5:00
CostNo charge
Aims

Flourishing in dental practice; Stress/Burnout

To provide an overview of burnout in dental practice and approaches to building resilience.

Rogue patients and testy staff: Awkward conversations in dental practice

To provide an overview of communication strategies for use in the dental surgery when difficulties arise with staff, colleagues and with patients

Oral Medicine

To update dentists and their teams on the management of oral medicine problems including cancer.

Objectives

Flourishing in dental practice; Stress/Burnout

  • Describe the problem of burnout in dentistry, and the common triggers leading to problems
  • Be familiar with a range of measures of personal and organisational wellbeing, stress and burnout
  • Consider different approaches to improving resilience and wellbeing both personally and in others

Rogue patients and testy staff: Awkward conversations in dental practice

  • Review the common models of interaction with patients and of communication in the workplace
  • Be familiar with communication strategies like ‘SBAR’ to approach awkward scenarios in team communication in a dental setting
  • Identify common interactional difficulties with patients and options to resolve them

Oral Medicine

  • Give an understanding of management of common oral medicine problems including aphthous ulcers and lichen planus.
  • Update dentists on screening for oral cancer and how to make appropriate referrals.
  • Develop understanding of how dentists can screen for head and neck skin cancer in the dental patient and make appropriate referrals.
Learning outcomes

Following the session delegates should be able to:

Flourishing in dental practice; Stress/Burnout

  • Assess indicators of wellbeing in themselves and others in their work environment
  • Take a team approach to reducing ‘Stress at work’
  • Identify and implement ‘Recovery’ strategies

Rogue patients and testy staff: Awkward conversations in dental practice

  • Identify and prevent certain interactional difficulties with patients
  • Improve the quality of team interactions in the dental clinic
  • Enhance existing communication skills through the use of specific communication tools

Oral Medicine

  • understand the process in screening for head and neck skin cancer, when and how to refer.