Webinar: Complaints Handling (NW220704A)
Availability | Course has taken place | ||||
Documents |
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Subject | Complaints | ||||
Description | This webinar considers ways that the team can work together to manage complaints, use quality management techniques to understand cause and effect and make corrections to working processes if required | ||||
Additional information | Online Registration from 9:15am Microsoft Teams - 'How to' guides
Please be advised that you will be sent an email invite to the meeting no later than 1st July 2022 It is advised that where possible, you use a laptop/PC as this seems to alleviate potential issues. | ||||
Venue | MS Teams, Webinar View details | ||||
Date & time | Monday 4 July 2022, 09:30 to 11:30 | ||||
Lecturer | Ms Glenys Bridges View details | ||||
Target audience | Recommended to all | ||||
Development outcome | A | ||||
Course style | Lecture | ||||
Core topic | Not a core topic | ||||
Catering | None | ||||
CPD hours | 2:00 | ||||
Cost | £10.00 | ||||
Aims | To focus on the practical application of the practice policy for complaints handling, in line with GDC Principle 5 and to establish a clear and effective complaints procedure within dental practices. | ||||
Objectives |
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Learning outcomes | Following the session the team will recognise quality requirements and be able to implement these into practice. | ||||