Conflict Resolution & Resilience (NW180904C)
Availability | Course has taken place |
Subject | Customer Service |
Description | This half day session will give staff the right tools and techniques to deal with conflict in the workplace, both with patients and other employees. Ensuring a professional working environment for all. |
Additional information | Registration from 12.30 pm Heather is a motivational and inspiring public speaker and personal coach in personal impact and career development. Her specialist areas are management skills, team working, personal impact, train the trainers, presentation skills, life balance and handling conflict. She is a qualified MBTI Practitioner, Belbin Team Roles Consultant, Strengths Deployment Inventory Consultant, NLP Master Practitioner, Emotions & Behaviours at Work Practitioner (EQ) and Integral Eye Movement Technique Practitioner.
Heather will also be presenting a morning session on reception and telephone skills, giving all staff the opportunity to improve communication skills, both face to face and on the telephone. |
Venue | MANDEC, Manchester - Greater Manchester View details |
Date & time | Tuesday 4 September 2018, 13:00 to 16:00 |
Lecturer | Heather Dallas View details |
Target audience | Recommended to all |
Development outcome | A, B, D |
Course style | Workshop |
Core topic | Not a core topic |
Catering | Refreshments |
CPD hours | 3:00 |
Cost | £20.00 |
Aims | To give practical tips and techniques to analyse difficult patients and deal with them to maintain rapport |
Objectives |
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Learning outcomes | Participants will be able to meet the objectives of the session. |