DFT North Manchester & Pennine - When the holes line up....A journey to the GDC (NW160219FNP)

AvailabilityCourse has taken place
Documents
F84 Claim Form

Need help viewing PDF documents?

SubjectDFT Joint Programme
DescriptionTo discuss the escalation of a complaint towards the regulator. By using an example from dental practice the paths towards solicitors and the GDC.
VenueRoom 1, North Manchester General Hospital, Manchester - Greater Manchester  View details
Date & timeFriday 19 February 2016, 13:30 to 16:30
LecturerDavid Hartoch  View details
Target audience

Mandatory: Foundation Dentist

Development outcomeNo development outcome
Course styleLecture
Core topic Not a core topic
Catering None
CPD hours3:00
CostNo charge
Aims

To discuss why complaints happen, how they should be managed and what can happen if a satisfactory outcome is not obtained

Objectives
  • To understand what factors predispose and precipitate complaints.
  • Issues with social media
  • How complaints should be managed
  • How professionals are judged
  • Negligence-the importance of records
  • The role of the law
  • The role of the GDC
  • The importance of being indemnified and the role of indemnity
Learning outcomes
  • Delegates should understand the importance of recognising when things are going wrong, not only clinically but on a personal level and the importance of being proactive in taking control of the situation.
  • The difficulties of social media can place on a professional
  • The importance of dental records when defending allegations at the GDC and in court
  • How the legal and regulatory assessments differ