Conflict Management (NW160301U)

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SubjectCustomer Service
DescriptionLearn how to protect yourself in the face of confrontational behaviour
Additional information

Registration from 1 pm

VenuePartnership for Learning Training and Conference Centre, Liverpool - Merseyside  View details
Date & timeTuesday 1 March 2016, 13:15 to 16:30
LecturerJane Bonehill  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleWorkshop
Core topic Not a core topic
CateringRefreshments
CPD hours3:00
Cost£15.00
Aims

The overall aim is for delegates to gain a basic understanding and develop the necessary skills to manage conflict within their own working environment

Objectives

Objectives

  • Raise awareness of the nature and extent of conflict
  • understand the causes and effects of conflict in the dental practice
  • Have an appreciation of compliance issues relating to conflict management
  • Identify ways of reducing the risk of conflict and managing situations

Learning Outcomes

For individuals to be able to protect themselves in the face of confrontational behavior, using the methods applied on this course.