Record Keeping and Complaint Handling (NW150929Q)

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Documents
Flyer 29.09.15

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SubjectComplaints
DescriptionTo discuss the requirements for record keeping and complaints management.
VenueMersey A, 3 Piccadilly Place, Manchester - Greater Manchester  View details
Date & timeTuesday 29 September 2015, 08:45 to 13:00
LecturerMr Raj Rattan  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicGDC Recommended Topic
CateringRefreshments
CPD hours3:50
Cost£15.00
Aims

To look at the current standards used in record keeping and to understand its importance in general dental practice. To provide a checklist for handling complaints in line with the principles set out in ‘Standards for dental professionals’

Objectives

Objectives

  • To review current trends in litigation
  • To discuss effective risk management strategies for the dental team
  • To discuss the GDC’s ethical guidance and its impact on everyday practice

Learning Outcomes

  • Delegates will be better informed about current trends in litigation
  • Delegates will be able to implement effective risk management strategies
  • Delegates will have a better understanding of the GDC’s ‘Standards’ guidance.