Essentials Training in One Hour: Complaints Handling (NW260325A)

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SubjectComplaints
DescriptionThis webinar will look at the origin of complaints and how it can impact on our mental wellbeing and performance. Effective complaint management is equally important, if not more so, as it plays a critical role in preventing adverse outcomes
Additional information

Registration for this webinar is from 12.45pm

You will be sent an MS Teams invitation no later than Monday 23rd March 2026, please check your spam/Junk emails.

Late Bookings Policy:

Any bookings made within 24 hours of the course commencement date are considered late bookings. It is crucial for us to maintain the quality of our courses and ensure a seamless experience for all participants. Therefore, late bookings may not receive an automatic link to the course.

Action Required:

If you have booked on a course within 24 hours of its start time, we kindly request that you contact the course organiser immediately elaine.douglas@nhs.net. Failure to do so may result in:

1. No Access to the course: You may not receive the link to join the webinar automatically or have reserved a place at a venue.

2. Potential Charges: Depending on the circumstances, there may be charges associated with late bookings

COST:

NHS DCP £10

NHS Dentist £15

Non NHS DCP £20

Non NHS Dentist £30

VenueMS Teams, Webinar  View details
Date & timeWednesday 25 March 2026, 13:00 to 14:00
LecturerMr Shaam Shamsi  View details
Target audience

Recommended to all

Development outcomeA, B, C
Course styleLecture
Core topicGDC Recommended Topic
Catering None
CPD hours1:00
Cost£10.00 (£20.00 surcharge for users whose user group is group d: non nhs dentist, £10.00 surcharge for users whose user group is group c: non nhs dcp, £5.00 surcharge for users whose user group is group b: nhs dentist)
Aims

To understand the nature of complaints and how we can minimise them in practice by understanding the patient’s perspective.

Objectives
  • Identify why complaints arise in the profession and how they should be managed to prevent escalation.
  • Discuss why the management of adverse outcomes is important and is an expected part of our duty of care.
Learning outcomes

Delegates will be able to formulate a strategy to avoid complaints arising and apply how to resolve complaints efficiently.