Webinar - Complaints Handling (NW240703B)

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SubjectComplaints
DescriptionThis webinar has a risk management theme, applying fundamental dento-legal principles to help participants appropriately manage and navigate the complaints process.
Additional information

Registration from 12.45pm

You will be sent a Microsoft Teams invitation no later than Tuesday 2nd July 2024.

It is advised that where possible, you use a laptop/PC.

Cost:

NHS Dentist - £15

NHS DCP - £10

Non NHS Dentist £30

Non NHS DCP - £20

Late Bookings Policy:

Any bookings made within 24 hours of the course commencement date are considered late bookings. It is crucial for us to maintain the quality of our courses and ensure a seamless experience for all participants. Therefore, late bookings may not receive an automatic link to the course.

Action Required:

If you have booked on a course within 24 hours of its start time, we kindly request that you contact the course organiser immediately elaine.douglas@nhs.net. Failure to do so may result in:

1. No Access to the course: You may not receive the link to join the webinar automatically or have reserved a place at a venue.

2. Potential Charges: Depending on the circumstances, there may be charges associated with late bookings

VenueMS Teams, Webinar  View details
Date & timeWednesday 3 July 2024, 13:00 to 14:30
LecturerDr Jo-Anne Taylor  View details
Target audience

Recommended to all

Development outcomeA, D
Course styleLecture
Core topic Not a core topic
Catering None
CPD hours1:30
Cost£10.00
Aims

To discuss why complaints occur and the actions to take if they do arise.

Objectives

To

  • Explore the common complaints that occur in general dental practice.
  • Discuss strategies to help avoid common complaints from occurring.
  • Clarify how a complaint should be handled if it arises
Learning outcomes

By the end of the session the participants should have a greater awareness of how to try and prevent a complaint and how to handle a complaint if one is received.