Practice Manager/Senior Nurses Forum- Conflict Resolution (NW231019B)

AvailabilityCourse has taken place
Documents
How to use MS Teams on a LaptopHow to use MS Teams on a Smartphone
MS Teams and Apple MacWebinar Guidance for Participants

Need help viewing PDF documents?

SubjectPractice Managers Forum
DescriptionThis course is for Practice Managers and Senior Nurses. This session will review and discuss workplace conflict and how that applies to the dental setting. The causes of conflict, handling conflict and strategies to resolve conflict will be included.
Additional information

This webinar will be delivered via MS Teams 

Please download the MS Teams app to your device in advance of the meeting where possible, to avoid any connection issues. You can download the app to your laptop by clicking here. To download the app on your phone or tablet visit your device’s app store.

It is advised that where possible, you use a laptop/PC as this seems to alleviate potential issues.

Registration begins at 12:45pm

*Please note this course is fully subsidised by NHS England, if you fail to attend this session you will be charged a cancellation fee of £30.

An MS Teams invite will be sent to you via email no later than 2 days before the webinar.

VenueMS Teams, Webinar  View details
Date & timeThursday 19 October 2023, 13:00 to 14:00
LecturerDr Janine Brooks  View details
Target audience

Mandatory: Practice Manager, or Senior Dental Nurse

Development outcomeA, B, C
Course styleLecture
Core topic Not a core topic
Catering None
CPD hours1:00
CostNo charge
Aims

Review workplace conflict within a dental environment

Objectives

Discuss how conflict arises, the process of finding a solution to a problem or dispute and the strategies that can be applied.

Learning outcomes

By the end of the session, participants will:

  • Understand how workplace conflict arises
  • Have reviewed how to handle conflict within a team
  • Be more confident in applying conflict resolution techniques