WEBINAR - Complaints Handling (NW240116A)

AvailabilityCourse has taken place
Documents
Flyer

Need help viewing PDF documents?

SubjectComplaints
DescriptionThis webinar has a risk management theme, applying fundamental dento-legal principles to help participants appropriately manage and navigate the complaints process.
Additional information

Registration from 12.45pm

You will be sent a Microsoft Teams invitation no later than Monday 15th January 2024.

It is advised that where possible, you use a laptop/PC.

Cost

NHS Dentist - £10

NHS DCP - £5

Non NHS Dentist £20

Non NHS DCP - £10

 

VenueMS Teams, Webinar  View details
Date & timeTuesday 16 January 2024, 13:00 to 14:30
LecturerDr Jo-Anne Taylor  View details
Target audience

Recommended to all

Development outcomeA, D
Course styleLecture
Core topic Not a core topic
Catering None
CPD hours1:30
Cost£10.00
Aims

To discuss why complaints occur and the actions to take if they do arise.

Objectives

To

  • Explore the common complaints that occur in general dental practice.
  • Discuss strategies to help avoid common complaints from occurring.
  • Clarify how a complaint should be handled if it arises
Learning outcomes

By the end of the session the participants should have a greater awareness of how to try and prevent a complaint and how to handle a complaint if one is received.