Practice Manager/Lead Nurses Forum- Managing Staff Behaviour (NW230615B)

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PresentationWebinar Guidance for Participants

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SubjectPractice Managers Forum
DescriptionThis course is for Practice Managers and Lead Nurses in South Cumbria and Lancashire area. This presentation will review difficult behaviour by staff within the dental environment.
Additional information

This webinar will be delivered via MS Teams 

Please download the MS Teams app to your device in advance of the meeting where possible, to avoid any connection issues. You can download the app to your laptop by clicking here. To download the app on your phone or tablet visit your device’s app store.

It is advised that where possible, you use a laptop/PC as this seems to alleviate potential issues.

Registration begins at 12:45pm

*Please note this course is fully subsidised by Health Education England, if you fail to attend this session you will be charged a cancellation fee of £30.

An MS Teams invite will be sent to you via email no later than 2 days before the webinar.

VenueMS Teams, Webinar  View details
Date & timeThursday 15 June 2023, 13:00 to 14:00
LecturerDr Janine Brooks  View details
Target audience

Mandatory: Practice Manager, or Senior Dental Nurse

Development outcomeA, B, C
Course styleLecture
Core topic Not a core topic
Catering None
CPD hours1:00
CostNo charge
Aims

To explore difficult staff behaviour

Objectives
  • Review the types of difficult employees
  • Develop strategies for managing unwanted behaviour 
Learning outcomes

By the end of the session, delegates will be able to;

  • Identify difficult behaviour
  • Review management strategies
  • Explore dismissal procedures