Reception Skills (NW200219B)

Registration will be from 9.00 am

Catering

A selection of vegetarian/non vegetarian options will be made available, however please be aware that we are unable to cater for special dietary requirements such as Gluten Free, Nut Allergy, Vegan. We therefore suggest that delegates bring their own food if you have a specialist requirement.

Recommended to all

• This training will look in-depth at the skills and aptitudes that ensure receptions skills are consistently meeting the needs of patients, colleagues and the dental business.
• Using case studies and action learning techniques it will define training and development needs and emphasize the importance of analysing what goes well so that with reflective learning so that specific strengths can be identified and used to strengthen areas of weakness.
• It will highlight the need to provide resources and clear definitions of receptions skills and show their impact on patient care so that training and development can be put into place to ensure the quality of reception skills is an asset to the practice and supports the work of the clinical team.

• Highlight the skills and aptitudes that produce excellent receptions services.
• Consider how the front of hours teams services showcase the professionalism of the clinical team
• Explore ways to project a caring and professional image to existing and potential new patients
• Consider the needs for continuous professional development

Following this session, delegates will be able to:

• Recognise how excellent reception skills enable each member of the team to care for their patients
• Understand the impact of making patients feel cared about
• Create ongoing professional development plans and targets for receptionists
• Define how receptions skills influence the patient experience
• Understand the professional responsibilities of GDC non-registrants