Dealing with Tricky Situations (NW191009C)

AvailabilityCourse has taken place
SubjectClinical Communication
DescriptionLearn how to improve communication skills when "Dealing with tricky Situations"
Additional information

This course looks at how to improve communication skills when handling complaints and internal disputes

Jane Bonehill has a wealth of experience working within dentistry. She is a qualified health & safety practitioner, further education teacher, assessor, quality assurer.

Registration from 9am

Jane is also speaking on Risk Assessment in the afternoon at the same venue

Venue3 Piccadilly Place, Manchester - Greater Manchester  View details
Date & timeWednesday 9 October 2019, 09:15 to 12:30
LecturerJane Bonehill  View details
Target audience

Recommended to all

Development outcomeA, B, C, D
Course styleLecture
Core topic Not a core topic
CateringRefreshments
CPD hours3:00
Cost£15.00
Aims

To enhance interpersonal communication when handling ‘tricky situations’ in order to arrive at an agreed resolution

Objectives

By the end of this module delegates should be more aware of:

  • How to recognise behaviours and reflect on the impact
  • The use of positive intentional language
  • How to give empowering feedback
Learning outcomes

To be a more effective communicator when dealing with different behaviours through the development of self awareness