Dental Record Keeping and Complaints Handling (NW191101B)

AvailabilityCourse has taken place
SubjectRecord Keeping
DescriptionMaintaining adequate records with reference to the RCS guidance; handling complaints efficiently
Additional information

Registration from 9am

VenueWigan Medical Education Centre, Wigan - Greater Manchester  View details
Date & timeFriday 1 November 2019, 09:30 to 12:45
LecturerMr Shaam Shamsi  View details
Target audience

Recommended to all

Development outcomeA, B, D
Course styleLecture
Core topic Not a core topic
CateringRefreshments
CPD hours3:00
Cost£15.00
Aims
  • To understand the need for dental records and their form
  • To understand why patients complain and how to deal with complaints.
Objectives
  • Review the records which a dental practice has to make and which records it is good practice to make.
  • Discuss how and when records ought to be made, how they should be maintained and retained.
  • Discuss when and how records ought to be destroyed or archived.
  • Discuss how complaints arise.
  • Discuss how complaints are handled respecting the requirements of the NHS
Learning outcomes

Following the session delegates will be able to:

  • Produce dental records efficiently and in sufficient details
  • Formulate a strategy to avoid complaints arising.
  • Resolve complaints efficiently.