Communication & Managing Conflict (NW150130B)

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SubjectClinical Communication
DescriptionAll businesses deal with conflict, complaints & difficult situations from time to time.
Additional information

How you communicate & handle these situations can have a huge impact on the outcome for your business.

Heather Dallas is a motivational & inspiring speaker who is a qualified Neuro Linguistic Programming Master Practitioner (NLP) & Consultant which adds depth and a higher level of intuition to her work.

VenueHaydock Thistle Hotel, Haydock - Merseyside  View details
Date & timeFriday 30 January 2015, 13:30 to 17:00
LecturerHeather Dallas  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleWorkshop
Core topic Not a core topic
CateringRefreshments
CPD hours3:00
Cost£15.00
Aims
  • To gain awareness on how communicating effectively can reduce conflict in the workplace
Objectives
  • Develop an insight into what can make people difficult
  • Distinguish the negative behaviour from the positive
  • Create adult to adult communication & avoid game playing
  • Recognise how to keep both the patient & yourself calm
  • Develop rapport by pacing & using genuine empathy
  • Understand when to use 3 'perceptual positions' when in a conflict situation