Stockport NSG: Complaints Handling (NW190211C)

AvailabilityCourse has taken place
SubjectComplaints
DescriptionHow to handle complaints efficiently.
Additional information

To book a place on this course, please head to www.stockportnsg.co.uk, you will need to register your details if you are a first time user and create an account and password.

Registration is from 6pm-6.30pm.

VenueAlma Lodge Hotel, Stockport - Greater Manchester  View details
Date & timeMonday 11 February 2019, 18:30 to 20:30
LecturerMr Stuart Allan  View details
Target audience

Recommended to all

Development outcomeA, B, D
Course styleLecture
Core topic Not a core topic
CateringRefreshments
CPD hours2:00
Cost£10.00
Aims
  • To discuss how complaints arise.
  • To discuss how complaints are handled respecting the requirements of the NHS.
Objectives
  • To understand why patients complain and how to deal with complaints.
Learning outcomes
  • To be able to formulate a strategy to avoid complaints arising.
  • To be able to resolve complaints efficiently.