WEBINAR - Complaints Handling (NW221207A)

AvailabilityCourse has taken place
SubjectComplaints
DescriptionThis webinar will provide the opportunity to explore the procedures on how to handle complaints efficiently
Additional information

registration from 2.45pm

You will receive your Microsoft Teams invitation no later than Monday 5th December please check you spam/junk emails.

It is advised that where possible, you use a laptop/PC

COST

NHS GDP - £10

NHS DCP-£5

NON NHS GDP - £20

NON NHS DCP -£10

VenueMS Teams, Webinar  View details
Date & timeWednesday 7 December 2022, 15:00 to 17:15
LecturerMr Shaam Shamsi  View details
Target audience

Recommended to all

Development outcomeA, B, D
Course styleLecture
Core topic Not a core topic
Catering None
CPD hours2:00
Cost£10.00
Aims

To provide delegates with an overview of why and how complaints arise as well as how they need to be managed in practice to avoid escalation.

Objectives
  • Analyse why complaints happen
  • Discuss what can done to avoid / minimise complaints
  • Identify the team’s responsibility in approaching complaints
  • Define who the victims are in the process
  • Recognise what is meant by an adverse outcome Review Medic-legal literature in managing such patients
  • Interpret what patients are looking for in resolution
  • Distinguish how management of Adverse outcomes differ to Complaints management
Learning outcomes

Following the webinar delegates will recognise the importance of the management of complaints.