DFT Liverpool - Complaints & Their Handling (NW180427FLVP)

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FP84

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SubjectDFT Liverpool Programme
DescriptionTo assist in complaint resolution/prevention and implement strategies to manage complaints.
Additional information

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VenueCommittee Room 4, 1st Floor , Regatta Place, Liverpool - Merseyside  View details
Date & timeFriday 27 April 2018, 13:30 to 16:30
LecturersDr Mark O'Connor & Dr Nigel St John  View details
Target audience

Mandatory: Foundation Dentist

Development outcomeA, B, D
Course styleLecture
Core topic Not a core topic
Catering None
CPD hours3:00
CostNo charge
Aims

To assist in complaint resolution/prevention and implement strategies to manage complaints.

To repair the relationship between patient and practice.

Objectives

To promote good customer service, explore common complaints, understand regulatory requirements and determine steps for efficient complaint resolution.

Learning outcomes

To enable the application of ethical and legal requirements to develop standards of customer service.