Talking money and other difficult conversations (NW180518P)

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basically, +, -, costconversation flow chart
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SubjectClinical Communication
DescriptionJoin us and learn how to structure patient conversations so they flow easily, cover all relevant information about consent and make discussions about money and difficult conversations easier. This course is recommended to all members of the dental team.
Additional information

Registration 12:45-13:15

VenueMayo Centre, Salford Royal NHS Foundation Trust, Salford - Greater Manchester  View details
Date & timeFriday 18 May 2018, 13:15 to 16:30
LecturerJames Kerwick  View details
Target audience

Recommended to all

Development outcomeA, B, D
Course styleLecture
Core topic Not a core topic
CateringRefreshments
CPD hours3:00
Cost£15.00
Aims

Improve the flow of complex treatment planning through well managed conversations about money and other difficult topics.

Objectives
  • Set out a framework to structure patient conversations to make it easier for patients to understand the treatment options
  • Discuss how to respond and manage difficult conversations
  • Get Delegates comfortable to talk about money
Learning outcomes

At the end of the course, Delegates will:

  • gain an understanding of the information the patient needs to make an informed decision.
  • discuss a conversation format helping you to develop your own style of conversations and their management.
  • become more confident talking about money and dealing with difficult conversations.