Practice Managers Forum (NW180326A)

Best Practice Interview & Induction Pres	Driving Care Improvements Presentation
Flyer	Reflective Writing for Enhanced CPD Pres

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Testimonials from the sessions:

The Role of Leadership in driving Care Improvements

  'Great session, useful information and links to refer to'

'Very Experienced. Explained everything so it was understandable'  

Reflection. Learning and Enhanced CPD

'Very relevant, informative and will be implemented in practice'

'Excellent presentation. Some really good points on how to assist staff with the topic'

Best Practice Recruitment, Interview and Induction Techniques

'Interesting presentation. Really enjoyed the topic and learned new ideas'

'Good session and interaction. Very Informative'

Mandatory: Practice Manager, or Senior Dental Nurse

The Role of Leadership in driving Care Improvements

The aims of this programme are to:

• Introduce the principles for the CQC’s ‘Next Phase’ of dental inspections
• Explain the new emphasis on sustainability and action planning
• Outline practical ways to embedded ongoing quality to reach outstanding quality outcomes

Personality and Conflict Resolution

• Introduce ways to identify personality traits
• Identify personality mixes that work; and those that are problematic
• Identity conflict resolution techniques

 Reflection. Learning and Enhanced CPD

To raise awareness of the importance of reflective practice with enhanced CPD for members of the dental team

Best Practice Recruitment, Interview and Induction Techniques

• To consider dental recruitment scenarios and situations, so to equip Practice Managers with improved knowledge, skill and confidence relating to recruitment interview questioning and induction processes.
• To provide additional tools to compliment and further develop current practice

The Role of Leadership in driving Care Improvements

• Implement measures to meet new Key Lines of Enquiry
• Recognise ways to ensure services are well led
• Build a greater emphasis of Equality and Diversity into service

Personality & Conflict Resolution

This presentation will help practice managers to understand the relationships within their team and recognise those which are likely to be problematic and respond to them in ways that will enable the team to resolve their differences and move on.

Reflection, Learning and Enhanced CPD

• Discuss, with colleagues, the process of reflection and reflective writing
• Share ideas about how reflective writing can be embedded in the Professional Development Portfolio
• Consider how reflective practice can both identify Continuing Professional Development needs, and pinpoint changes to practice resulting from participation in education

Best Practice Recruitment, Interview and Induction Techniques

To discuss safer recruitment and induction process and to look at the impact this has on effective practice. 

The Role of Leadership in driving Care Improvements

As a result participants will be able to:

• Update their compliance measures to meet the new requirements
• Introduce new techniques to the team to share knowledge and reflect upon learning
• Build quality improvements measures into practice activity to promote Equality and Diversity, action planning and reflective practice

Personality & Conflict Resolution

Practice Managers will be able to:

• Use tried and tested methods to identify the personalities within their team
• Select new recruits that are compatible with the team’s culture
• Take a fair and equitable approach to conflict resolution

Reflection, Learning and Enhanced CPD

• Write a reflective log with confidence
• Begin compiling a Professional Development Portfolio that shows the Enhanced CPD process of Plan, Do, Reflect, Record

Best Practice Recruitment, Interview and Induction Techniques

• To be appraised of best practice guidelines in relation to recruitment and selection processes
• To provide a questioning tool and give delegates an opportunity to practice question skills relating to dental scenarios
• To participate in peer group discussion regarding induction processes and gain hints and tips on an effective induction process