DFT Blackburn - DPL Visit (NW180309FBP)

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FP84 Blackburn

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SubjectDFT Joint Programme
DescriptionTo discuss the escalation of a complaint towards the regulator. By using an example from dental practice the paths towards solicitors and the GDC will be discussed.
VenueRoyal Blackburn Hospital, Blackburn - Lancashire  View details
Date & timeFriday 9 March 2018, 13:30 to 16:30
LecturerDavid Hartoch  View details
Target audience

Mandatory: Foundation Dentist

Development outcomeNo development outcome
Course styleLecture
Core topic Not a core topic
Catering None
CPD hours3:00
CostNo charge
Aims
  • To discuss why complaints happen, how they should be managed and what can happen if a satisfactory outcome is not obtained.
Objectives
  • To understand what factors predispose and precipitate complaints
  • Issues with social media
  • How complaints should be managed
  • How professionals are judged
  • Negligence – the importance of records
  • The role of the law
  • The role of the GDC
  • The importance of being indemnified and the role of indemnity
Learning outcomes
  • Delegates should understand the importance of recognising when things are going wrong, not only clinically but on a personal level and the importance of being proactive in taking control of the situation.
  • The difficulties social media can place on a Professional
  • The importance of dental records when defending allegations at the GDC and in court.
  • How the legal and regulatory assessments differ