Practice Manager/Senior Nurses Forum- Covid Impact on Dental access & Patient expectations (NW220127)

AvailabilityCourse has taken place
SubjectPractice Managers Forum
DescriptionThis course is for Practice Mangers in South Cumbria and Lancashire. It will discuss the impact and challenges of COVID-19 on dental practices and how it can be managed moving forward.
Additional information

Understand how to manage patient expectations; having conversations with patients to help them understand the impact on dental services due to new guidance and SOPs.

Registration begins at 12:45pm

If you are interested in attending this webinar please email Kim Goodwin - kim.goodwin@hee.nhs.uk or fill out this short questionnaire by clicking here

*Please note this course is fully subsidised by Health Education England, if you fail to attend this session you will be charged a cancellation fee of £30.

VenueMS Teams, Webinar  View details
Date & timeThursday 24 February 2022, 13:00 to 14:00
LecturerShane Morgan  View details
Target audience

Mandatory: Practice Manager, or Senior Dental Nurse

Development outcomeA, B, D
Course styleLecture
Core topic Not a core topic
Catering None
CPD hours1:00
CostNo charge
Aims

To support dental practices in Greater Manchester to plan and manage dental access, following the current guidance (SOPs) whilst managing patient expectations during the continued recovery phase.

Objectives
  • Recognise the importance of having a robust SOP
  • Plan efficiencies to reduce wasted time in appointments and improve patient flow through the practice
  • Identify how to manage patient expectations
Learning outcomes

Dental Practice Managers and Senior Nurses, will have a greater understanding of our role in patient safety during recovery and recognise the impact on dental staff.