Dental Record Keeping and Complaints Handling (NW180626A)

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Record Keeping presentation

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SubjectRecord Keeping
DescriptionMaintaining adequate records with reference to the RCS guidance; handling complaints efficiently
Additional information

Registration from 9am

Venue Education Centre, Royal Lancaster Infirmary, Lancaster - Lancashire  View details
Date & timeTuesday 26 June 2018, 09:30 to 12:45
LecturerMr Stuart Allan  View details
Target audience

Recommended to all

Development outcomeA, B, D
Course styleLecture
Core topic Not a core topic
CateringRefreshments
CPD hours3:00
Cost£15.00
Aims
  • To review the records which a dental practice has to make and which records it is good practice to make.
  • To discuss how and when records ought to be made, how they should be maintained and retained.
  • To discuss when and how records ought to be destroyed or archived.
  • To discuss how complaints arise.
  • To discuss how complaints are handled respecting the requirements of the NHS
Objectives
  • To understand the need for dental records and their form
  • To understand why patients complain and how to deal with complaints.
Learning outcomes

Enhanced CPD- Development Outcome A, D & B

  • To be able to produce dental records efficiently and in sufficient details
  • To be able to formulate a strategy to avoid complaints arising.
  • To be able to resolve complaints efficiently.