CIEH Level 2 Award in Conflict Resolution & Personal Safety (NW141210B)

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SubjectComplaints
DescriptionA conflict situation can take minutes to escalate from a misunderstanding to aggression & violence.
Additional information

Employers have a duty of care to identify situations that may exist & look at ways of addressing them.

This one day course will benefit anyone in a dental healthcare environment who interacts with the public, patients, clients & colleagues.

Those who achieve the required standard, via a multiple choice questionnaire, will receive the 'Chartered Institute of Environmental Health Level 2 Award in Conflict Resolution & Personal Safety'.

VenuePartnership for Learning Training and Conference Centre, Liverpool - Merseyside  View details
Date & timeWednesday 10 December 2014, 09:30 to 17:30
LecturerJane Bonehill  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleWorkshop
Core topic Not a core topic
CateringRefreshments and Lunch
CPD hours6:00
Cost£40.00
Aims
  • Recognise potential problems before they arise & develop skills to defuse conflicts before they escalate to serious confrontation, making a safer working environment
Objectives
  • Have an appreciation of the laws that apply to businesses & their employees
  • Understand the terminology used in conflict resolution
  • Be aware of the concepts of a safe working environment & how the risk of conflict can be assessed
  • Value the importance of personal safety
  • Be able to use appropriate methods to de-escalate a confrontational situation