DFT Wythenshawe, North Manchester & Pennine - Communications Day (NW171019FWN)

AvailabilityCourse has taken place
Documents
FP84 Form - North Manchester / PennineFP84 Form - Wythenshawe

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SubjectDFT Joint Programme
DescriptionDealing with Difficult Situations: A Clinical Communication Course for DF1 Dentists
Additional information

Speaker: Byron McGuinness

Venue:

Committee Room, Lecture Theatre 2,

Seminar Room 4 & Seminar Room 6

VenueVarious Rooms - Wythenshawe ERC, Wythenshawe Hospital Education & Resource Centre, Manchester - Greater Manchester  View details
Date & timeThursday 19 October 2017, 09:30 to 16:00
LecturerMr Byron McGuinness  View details
Target audience

Mandatory: Foundation Dentist

Development outcomeNo development outcome
Course styleLecture
Core topicGDC Recommended Topic
Catering None
CPD hours6:00
CostNo charge
Aims
  • To highlight and practise key communication skills in a simulated setting following a patient's journey
Objectives
  • To work in small groups with an actor and facilitator to simulate and reflect on difficult real life clinical scenarios
  • To practise using specific communication skills to achieve a positive outcome
  • To give and receive focused and constructive feedback from colleagues
Learning outcomes
  • Being aware of key skills for clinical communication when interacting with patients and colleagues
  • To participate in a simulated consultation; to observe and give and receive feedback from colleagues
  • Consider how to deal with difficult scenarios effectively to achieve a positive outcome for both the patient and clinician
  • Being aware of professional boundaries and guidelines when a patient complains