DFT Whiston - Handling Complaints and the GDC Perspective (NW171115FWHN)

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SubjectDFT Whiston Programme
DescriptionLecture, group work, role play
VenueWhiston Education, Training & Conference Centre, Whiston - Merseyside  View details
Date & timeWednesday 15 November 2017, 09:30 to 16:30
LecturerMr Shaam Shamsi  View details
Target audience

Mandatory: Foundation Dentist

Development outcomeNo development outcome
Course styleWorkshop
Core topicGDC Recommended Topic
Catering None
CPD hours6:00
CostNo charge
Aims
  • To enable course participants to understand what to do in the event of a complaint and the legislation that supports it
  • To understand the team's responsibility of handling a complaint and provide an update on current regulations
Objectives
  • To understand the importance of keeping contemporaneous clinical records (conventional or electronic) in line with recognised standards
  • Recognise the importance of membership of a professional indemnity organisation and its involvement in complaint handling
Learning outcomes
  • FDs will have the confidence to manage complaints
  • To understand how the GDC functions when a complaint is initiated
  • Improved confidence in dealing with conflict management
  • Develop good understanding of how the Regulatory body operates
  • Reflection on some latest cases and GDC figures for 2016-17