DFT Liverpool - Communication Skills (NW171017FLVN)

FP84

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We will be looking at listening skills (and the importance of listening over and above hearing), body language and how it can support or undermine one’s interactions with others, the importance of vocal tone, how and why things go wrong, how to manage difficult situations, feedback and a better understanding of the needs and concerns of others. The session is structured to be fun, engaging and different from other “traditional” types of training. There is no role play!

Practical activity, informal verbal feedback and written feedback.

Mandatory: Foundation Dentist

To help improve participants communication skills by exploring non-verbal communication and managing stressful interactions.

To explore how strong emotions and state of mind can affect communication and what to do about them

To determine the best way to interact with patients to achieve good communication

To investigate how rapport and good communication can motivate staff, build confidence and inspire teamwork

FDs will be able to manage patient’s anxiety, anger, confusion or misunderstanding and communicate in a sensitive manner, which causes the least anxiety possible

2. FDs will be better able to interact with patients and carers in a clear, concise and understandable manner.

3. FDs will be able to build rapport and communicate with all members of the clinical team in a manner which inspires confidence, motivation and teamwork