DFT Lancaster - Cascade Education & Training Day (NW171020FLN)

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This workshop tackles that problem. The day looks at many of the non-verbal and verbal elements which make up good communication. It moves beyond the usual fact based presentation and brings communication skills alive. There is no role-play but there is a fascinating insight into what human beings do to get their message across.

Mandatory: Foundation Dentist

• To give participants practical communication skills and knowledge which result in patients having less stressful and more productive interactions with the dentist.

• To explore how strong emotions and state of mind can affect communication and how to manage this in order to resolve conflict with patients
• To determine the best ways to interact with people to achieve good communication most suited to a patients’ needs
• To investigate how rapport and good verbal and non-verbal communication can motivate staff, build confidence and inspire teamwork

• FDs will be able to manage patient’s anxiety, anger, confusion or misunderstanding and communicate in a sensitive manner, which causes the least anxiety possible
• FDs will be better able to interact with patients and carers in a clear, concise and understandable manner
• FDs will be able to build rapport and communicate with all members of the clinical team in a manner which inspires confidence, motivation and teamwork