Record Keeping and Complaints handling (NW180129A)

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Record Keeping Presentation

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SubjectComplaints
DescriptionMaintaining adequate records with reference to the RCS guidance; handling complaints efficiently
Additional information

Registration from 5.30pm

VenueRoyal Preston Hospital, Preston - Lancashire  View details
Date & timeMonday 29 January 2018, 18:00 to 20:00
LecturerMr Stuart Allan  View details
Target audience

Recommended to all

Development outcomeA, B, D
Course styleLecture
Core topic Not a core topic
CateringRefreshments
CPD hours2:00
Cost£15.00
Aims
  • To review the records which a dental practice has to make and which records it is good practice to make.
  • To discuss how and when records ought to be made, how they should be maintained and retained.
  • To discuss when and how records ought to be destroyed or archived.
  • To discuss how complaints arise.
     
  •  To discuss how complaints are handled respecting the requirements of the NHS
Objectives

• To understand the need for dental records and their form

• To understand why patients complain and how to deal with complaints.

Learning outcomes

• To be able to produce dental records efficiently and in sufficient detail

• To be able to formulate a strategy to avoid complaints arising.

• To be able to resolve complaints efficiently

 

Enhanced CPD- Development Outcome A, D & B