Practice Managers Forum (NW171207B)

Best Practice Interview & Induction Pres	Driving Care Improvements Presentation
Flyer	Reflective Writing for Enhanced CPD Pres

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Registration begins at 9am

Mandatory: Practice Manager, or Senior Dental Nurse

The Role of Leadership in driving Care Improvements

The aims of this programme are to:

• Introduce the principles for the CQC’s ‘Next Phase’ of dental inspections
• Explain the new emphasis on sustainability and action planning
• Outline practical ways to embedded ongoing quality to reach outstanding quality outcomes

Reflection. Learning and Enhanced CPD

To raise awareness of the importance of reflective practice with enhanced CPD for members of the dental team

Best Practice Recruitment, Interview and Induction Techniques

• To consider dental recruitment scenarios and situations, so to equip Practice Managers with improved knowledge, skill and confidence relating to recruitment interview questioning and induction processes.
• To provide additional tools to compliment and further develop current practice

Personality and Conflict Resolution

To increase delegates awareness of their individual Personality Types, and their understanding of how this affects Communication and Conflict Resolution

The Role of Leadership in driving Care Improvements

• Implement measures to meet new Key Lines of Enquiry
• Recognise ways to ensure services are well led
• Build a greater emphasis of Equality and Diversity into service

Reflection, Learning and Enhanced CPD

• Discuss, with colleagues, the process of reflection and reflective writing
• Share ideas about how reflective writing can be embedded in the Professional Development Portfolio
• Consider how reflective practice can both identify Continuing Professional Development needs, and pinpoint changes to practice resulting from participation in education

Best Practice Recruitment, Interview and Induction Techniques

To discuss safer recruitment and induction process and to look at the impact this has on effective practice. 

Personality & Conflict Resolution

• To establish delegates individual Personality Type using the Keirsey Temperament Sorter
• Demonstrate differences between the 4 main Types
• Show how your innate Type affects communication with both patients and colleagues
• To explain the value of Assertiveness, and help delegates develop their interpersonal skills and appropriate boundaries
• To practice communication skills to facilitate better conflict resolution

The Role of Leadership in driving Care Improvements

As a result participants will be able to:

• Update their compliance measures to meet the new requirements
• Introduce new techniques to the team to share knowledge and reflect upon learning
• Build quality improvements measures into practice activity to promote Equality and Diversity, action planning and reflective practice

Reflection, Learning and Enhanced CPD

• Write a reflective log with confidence
• Begin compiling a Professional Development Portfolio that shows the Enhanced CPD process of Plan, Do, Reflect, Record

Best Practice Recruitment, Interview and Induction Techniques

• To be appraised of best practice guidelines in relation to recruitment and selection processes
• To provide a questioning tool and give delegates an opportunity to practice question skills relating to dental scenarios
• To participate in peer group discussion regarding induction processes and gain hints and tips on an effective induction process

Personality & Conflict Resolution

Participants will

• Be better prepared to communicate effectively with both patients and colleagues
• Have a better understanding of delegates own preferences, strengths and weaknesses
• Have strategies to deal with conflict