DFT Blackburn - Communications & Complaints (NW170915FBN)

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FP84 - Blackburn

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SubjectDFT Joint Programme
DescriptionAn interactive course focused on key consultation skills for everyday practice
VenueRoyal Blackburn Hospital, Blackburn - Lancashire  View details
Date & timeFriday 15 September 2017, 09:30 to 16:30
LecturerMr Byron McGuinness  View details
Target audience

Mandatory: Foundation Dentist

Development outcomeNo development outcome
Course styleHands-on
Core topic Not a core topic
Catering None
CPD hours6:00
CostNo charge
Aims

To highlight and practice key communication skills in a simulated setting following a patient's journey.

Objectives
  • To work in small groups with an actor and facilitator to simulate and reflect on a difficult real life clinical scenario
  • To practice using specific communication skills to achieve a positive outcome
  • To give and receive focused and constructive feedback from colleagues
Learning outcomes
  • Being aware of key skills for clinical communication when interacting with patients and colleagues
  • To participate in a simulated consultation; to observe and give feedback from colleagues
  • Considering how to deal with difficult scenarios effectively to achieve a positive outcome for both the patient and clinician
  • Being aware of professional boundaries and guidelines when a patient complains