Dental Record Keeping and Complaints Handling (NW171214P)

Flyer	handout - Record keeping
handouts - complaints

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To review the records which a dental practice has to make and which records it is good practice to make.

To discuss how and when records ought to be made, how they should be maintained and retained.

To discuss when and how records ought to be destroyed or archived.

To discuss how complaints arise.

To discuss how complaints are handled respecting the requirements of the NHS

To understand the need for dental records and their form

To understand why patients complain and how to deal with complaints.

To be able to produce dental records efficiently and in sufficient details

To be able to formulate a strategy to avoid complaints arising.

To be able to resolve complaints efficiently.