Making the first implession count (NW141020U)

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SubjectTeamwork
DescriptionA customer service course for dental practice front line staff including receptionists, practice managers and DCPs.
Venue3 Piccadilly Place, Manchester - Greater Manchester  View details
Date & timeMonday 20 October 2014, 09:30 to 16:30
LecturerTBC  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topic Not a core topic
CateringRefreshments and Lunch
CPD hours5:30
Cost£30.00
Aims

The workshop aims to equip participants with the skills required to confidently deliver high levels of customer service.

Objectives

Objectives:

  • Understand the importance and benefits of having excellent patient customer service skills
  • Understand how body language and listening play an essential role in providing a good customer service
  • Be able to adapt your communication style to the individual patient and their needs
  • Identify own communciation style
  • Understand how to deal with patient experience
  • Be able to use power phrases and persuasive language
  • Understand how to ask the right quesitons

Learning Outcomes:

  • Participants will be able to identify own and others communication style
  • Participants will be able to use different questioning techniques to build a rapport with the client
  • Participants will have greater understanding of their own behaviour and the effect it may have on others
  • Participants will be able to demonstrate a readiness and willingness to listen to the customer