Complaints Handling (NW180213B)

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SubjectComplaints
DescriptionNo description given
VenueWhiston Education, Training & Conference Centre, Whiston - Merseyside  View details
Date & timeTuesday 13 February 2018, 09:00 to 12:30
LecturerJane Bonehill  View details
Target audience

Recommended to all

Development outcomeA, B, D
Course styleLecture
Core topic Not a core topic
CateringRefreshments
CPD hours2:45
Cost£15.00
Aims

The overall aim is to assist the dental team in resolving complaints in order to

re-establish the relationship between patients and the practice/organisation.

Objectives

This course meets the Enhanced CPD Development Outcomes: A, B & D

by the end of this module delegates should be able to:

· Recognise the value of good customer service

· Explore common causes of complaints & the effects

· Understand regulatory requirements for handling complaints

· Determine appropriate measures to ensure complaints are resolved effectively

Learning outcomes

For individuals to be able to apply the legal and ethical requirements for dental professionals in order to constantly develop standards of service delivery.