Complaints Handling (NW170523B)

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SubjectComplaints
DescriptionComplaints handling to enhance patient relationships.
VenueRoyal Preston Hospital, Preston - Lancashire  View details
Date & timeTuesday 23 May 2017, 09:00 to 12:30
LecturerJane Bonehill  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicGDC Recommended Topic
CateringRefreshments
CPD hours2:30
Cost£15.00
Aims

The overall aim is to assist the dental team in resolving complaints in order to

re-establish the relationship between patients and the practice/organisation.

Objectives

by the end of this module delegates should be able to:

· Recognise the value of good customer service

· Explore common causes of complaints & the effects

· Understand regulatory requirements for handling complaints

· Determine appropriate measures to ensure complaints are resolved effectively

Learning outcomes

For individuals to be able to apply the legal and ethical requirements for dental professionals in order to constantly develop standards of service delivery.