DFT Whiston - Communication Skills (NW20161025FWH2)

AvailabilityCourse has taken place
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FP84

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SubjectDFT Whiston Programme
DescriptionThis training day explores communication skills which have an impact on staff and patient relationships.
Additional information

We will be looking at listening skills (and the importance of listening over and above hearing), body language and how it can support or undermine one’s interactions with others, the importance of vocal tone, how and why things go wrong, how to manage difficult situations, feedback and a better understanding of the needs and concerns of others. The session is structured to be fun, engaging and different from other “traditional” types of training. There is no role play!

VenuePartnership for Learning Training and Conference Centre, Liverpool - Merseyside  View details
Date & timeTuesday 25 October 2016, 09:30 to 16:30
LecturerCascade Theatre Company  View details
Target audience

Mandatory: Foundation Dentist

Development outcomeNo development outcome
Course styleWorkshop
Core topic Not a core topic
CateringRefreshments
CPD hours6:00
CostNo charge
Aims
  • Know what happens to our communication skills under pressure
  • Know the role of our left and right brain in communication
  • Understand the importance and power of good non-verbal communication
  • Understand how to deal with difficult situations using non-verbal communication
  • Know how to repair a communication which is going wrong
Objectives
  • Have practiced good listening skills
  • Discover blocks to listening and skills for checking shared understanding
  • Know how body language can be supportive or undermining
  • Have observed non-verbal cues to indicate understanding
  • Know the value of giving regular and specific positive feedback
  • Understand the technique of giving feedback