DFT North Manchester & Pennine - When the holes line up....A journey to the GDC (NW170120FNP)

AvailabilityCourse has taken place
SubjectDFT Joint Programme
DescriptionTo discuss the escalation of a complaint towards the regulator. By using an example from dental practice the paths towards solicitors and the GDC.
VenueNorth Manchester General Hospital, Manchester - Greater Manchester  View details
Date & timeFriday 20 January 2017, 13:30 to 16:30
LecturerDavid Hartoch  View details
Target audience

Mandatory: Foundation Dentist

Development outcomeNo development outcome
Course styleLecture
Core topic Not a core topic
Catering None
CPD hours3:00
CostNo charge
Aims

To discuss why complaints happen, how they should be managed and what can happen if a satisfactory outcome is not obtained

Objectives
  • To understand what factors predispose and precipitate complaints.
  • Issues with social media
  • How complaints should be managed
  • How professionals are judged
  • Negligence-the importance of records
  • The role of the law
  • The role of the GDC
  • The importance of being indemnified and the role of indemnity
Learning outcomes
  • Delegates should understand the importance of recognising when things are going wrong, not only clinically but on a personal level and the importance of being proactive in taking control of the situation.
  • The difficulties of social media can place on a professional
  • The importance of dental records when defending allegations at the GDC and in court
  • How the legal and regulatory assessments differ