DFT Blackburn and DFT Lancaster joint study day - Communication and Compalints (Seminar 4, 6, 7 & Practical Training Room) (NW140926FBLN)

AvailabilityCourse has taken place
SubjectDFT Blackburn Scheme
DescriptionTo provide an opportunity to develop communication and feedback skills, with the help of professionally trained simulators. This will include scenarios with patients. This session will help you to identify your strengths and weaknesses and give you practical ways to improve your skills.
VenueRoyal Blackburn Hospital, Blackburn - Lancashire  View details
Date & timeFriday 26 September 2014, 09:30 to 16:00
LecturersMark Ray & Mrs Kiaran Weil  View details
Target audience

Mandatory: Dental Foundation Trainee

Development outcomeNo development outcome
Course styleWorkshop
Core topicGDC Recommended Topic
Catering None
CPD hours5:30
CostNo charge
Aims

To be better able to communicate effectively with patients and staff

Objectives
  • To provide an opportunity to role play 
  • Observe and feedback on some common situations that FDs will encounter in General Dental Practice.
  • To demonstrate some basic communication and feedback skills

Learning Outcomes

  • To have a better understanding of delegates own communication skills, strengths and weaknesses.
  • To have acquired some new strategies and skills to use professionally