DFT Whiston: Handling Complaints and the GDC Perspective (NW161116FWHN)

AvailabilityCourse has taken place
Documents
FP84 Form

Need help viewing PDF documents?

SubjectGDC
DescriptionThis session will be lecture, workshop and role play.
VenueSkills Room 4, Whiston Education, Training & Conference Centre, Whiston - Merseyside  View details
Date & timeWednesday 16 November 2016, 09:30 to 16:30
LecturerMr Shaam Shamsi  View details
Target audience

Mandatory: Foundation Dentist

Development outcomeNo development outcome
Course styleLecture
Core topicGDC Recommended Topic
Catering None
CPD hours6:00
CostNo charge
Aims
  • To enable course participants to understand what to do in the event of a complaint and the Legislation that supports it
  • To understand the team’s responsibility of handling a complaint and provide an update on current regulations
  • To enable course participants to implement an effective complaints system and policy in the working environment and the processes involved to facilitate this
  • To provide an understanding on communication skills and conflict management
Objectives
  • Understand the importance of keeping contemporaneous clinical records (conventional or electronic) in line with recognised standards
  • Recognise the importance of membership of a professional indemnity provider and the involvement of the indemnity provider in handling complaints
  • To understand how the GDC functions when a complaint is instigated
  • Reflection on some latest cases and GDC figures for 2015
  • To enable course participants to formulate a response to a complaint
Learning outcomes
  • FDs will have the confidence to manage a complaint
  • Improved confidence in dealing with conflict management
  • Develop a good understanding of how the Regulatory body operates