Record Keeping and Complaint Handling (NW160922U)

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FlyerPresentation - Complaints
Presentation - record keeping

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SubjectComplaints
DescriptionTo discuss the requirements for record keeping and complaints management.
VenueRoom 2.07, Aintree - The Clinical Sciences Centre, Liverpool - Merseyside  View details
Date & timeThursday 22 September 2016, 09:30 to 12:30
LecturerMr Stuart Allan  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicGDC Recommended Topic
CateringRefreshments
CPD hours2:30
Cost£15.00
Aims

To look at the current standards used in record keeping and to understand its importance in general dental practice. To provide a checklist for handling complaints in line with the principles set out in ‘Standards for dental professionals’

Objectives
  • To review the records which a dental practice has to make and which records it is good practice to make
  • To discuss how and when records ought to be made, how they should be maintained and retained
  • To discuss when and how records ought to be destroyed or archived.
  • To discuss how complaints arise
  • To discuss how complaints are handled respecting the requirements of the NHS

Learning Outcomes:

  • Delegates will be able to assure record keeping is comprehensive, complies with current regulations, guidelines and good practice.
  • Delegates will be able to handle patient complaints in accordance with their contractual requirements and current ethical guidance.