Conflict Resolution/Dealing with Difficult Situations (SW-16-11-18-1)

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SubjectCommunication skills
DescriptionDuring this workshop we look at aggression and assertion in males and females and tackle many of the staff and customer, client or patient relationship problems that can occur. The day involves enjoyable and thoughtful activities that explore communication skills and conflict resolution in a practical way. We look at the power of body language and vocal control and the importance of understanding as the foundation of conflict resolution. The group is encouraged to evaluate constantly how the skills learnt can be transferred into the workplace. A range of exercises will be used to embed the learning and the day is interactive; however, there is NO role play.
VenueOak Suite, Alverton Manor Hotel, Truro - Cornwall  View details
Date & timeFriday 18 November 2016, 09:30 to 16:30
LecturersCarol Brooking & Kit Maher  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleInteractive Workshop
Catering Meal
Core topic Not a core topic
CPD hours6:00
Cost£55.00
Aims

To look at the elements of conflict and explore strategies for dissolving it

Objectives

By the end of the workshop participants should:

Realise the importance of understanding as the foundation of conflict resolution

Be able to utilise body language and voice control to help resolve active and passive conflict

Understand strategies for influencing people with different viewpoints

Learning outcomes

To understand the elements of conflict and to have explored strategies for dissolving it