Conflict Resolution/Dealing with Difficult Situations (SW-16-11-18-1)
Availability | Course has taken place | ||
Documents |
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Subject | Communication skills | ||
Description | During this workshop we look at aggression and assertion in males and females and tackle many of the staff and customer, client or patient relationship problems that can occur. The day involves enjoyable and thoughtful activities that explore communication skills and conflict resolution in a practical way. We look at the power of body language and vocal control and the importance of understanding as the foundation of conflict resolution. The group is encouraged to evaluate constantly how the skills learnt can be transferred into the workplace. A range of exercises will be used to embed the learning and the day is interactive; however, there is NO role play. | ||
Venue | Oak Suite, Alverton Manor Hotel, Truro - Cornwall View details | ||
Date & time | Friday 18 November 2016, 09:30 to 16:30 | ||
Lecturers | Carol Brooking & Kit Maher View details | ||
Target audience | Recommended to all | ||
Development outcome | No development outcome | ||
Course style | Interactive Workshop | ||
Catering | Meal | ||
Core topic | Not a core topic | ||
CPD hours | 6:00 | ||
Cost | £55.00 | ||
Aims | To look at the elements of conflict and explore strategies for dissolving it | ||
Objectives | By the end of the workshop participants should: Realise the importance of understanding as the foundation of conflict resolution Be able to utilise body language and voice control to help resolve active and passive conflict Understand strategies for influencing people with different viewpoints | ||
Learning outcomes | To understand the elements of conflict and to have explored strategies for dissolving it | ||