Communication Skills (SW-16-09-09-1)
Availability | Course was cancelled | ||
Documents |
Need help viewing PDF documents? | ||
Subject | Communication skills | ||
Description | In this workshop, we deliver sketches highlighting bad communication and its results and then employ various theatre techniques to resolve the situations. We look at the importance of listening and hearing; the power of non-verbal communication; the impact of tone of voice; how and why things go wrong; how to deal with difficult situations with customers, clients or patients and some tools for promoting good working relationships with staff. The session is structured to be fun, engaging and different from other ‘traditional’ types of training. The day involves sketches, pairs and group work. Through a variety of specially devised exercises we demonstrate communication skills that work . . . and those that don’t! There is NO role play. | ||
Venue | Oak Suite, Alverton Manor Hotel, Truro - Cornwall View details | ||
Date & time | Friday 9 September 2016, 09:30 to 16:30 | ||
Lecturers | Carol Brooking & Kit Maher View details | ||
Target audience | Recommended to all | ||
Development outcome | No development outcome | ||
Course style | Interactive Workshop | ||
Catering | Meal | ||
Core topic | Not a core topic | ||
CPD hours | 6:00 | ||
Cost | £50.00 | ||
Aims | To explore those communication skills that have an impact on staff and client relationships | ||
Objectives | By the end of the workshop participants should: Have practiced good listening skills and know how body language can be supportive or undermining Understand the impact of appropriate and inappropriate vocal tone and non-verbal communication in building rapport Discover blocks to listening and skills for checking shared understanding Know how to repair a communication that is going wrong | ||
Learning outcomes | Understand the importance and power of good non-verbal and verbal communication | ||