NHS Management (StR26NOV19)
Availability | Course has taken place |
Subject | Miscellaneous |
Description | Please note this course is only available to StR3,StR4 and StR5 and is not open to external delegates. |
Venue | 2.17a&b, HEE - Leeds Office (Willow Terrace Rd), Leeds View details |
Date & time | Tuesday 26 November 2019, 09:00 to 17:00 |
Lecturers | siobhan grant, Rob Rathbone & Alastair Speirs View details |
Target audience | Mandatory: StR3, or StR4, or StR5 |
Course style | Lecture |
Category | Management course |
Catering | Refreshments and lunch |
Development outcome | A, B |
CPD hours | 6:00 |
Cost | No charge |
Aims | Understand NHS management structures Understand NHS commissioning decision making processes and arrangements Be able to effectively manage patient complaints Understand how to manage difficult/failing colleagues Develop effective and harmonious team working skills Be capable of problem solving Be able to maintain effective patient/colleague communication |