Lecturer Details: Being a Team Player

Lecturer nameAndy McLachlan
Lecturer profileAndy is a published author, business coach and advocate for positive change. His mission is to help change business culture and to create noble leaders of industry who lead by example, empower their team and build amazing businesses and brands. His aim is to inspire people to be the very best version of themselves, without limits, to create explosive business growth regardless of sector.
Lecturer nameNicki Rowland BSc (Hons), Diploma in Management
Lecturer profileNicki’s career began in 1992 as a chartered, state registered physiotherapist with a special interest in head and neck pathology. This included working with oncology patients as well as in an outpatient musculoskeletal department.

Nicki has lived and breathed practice management since opening Perfect 32 Dental Practice in East Yorkshire with her husband in 2005. Over the past 10 years, she has nurtured her team to achieve exemplary standards in both clinical and customer service based areas of work and as a result the practice has won countless awards. These include The National Training Awards for Yorkshire and Humber in 2010, as well as being a national finalist in the Small Employer category that year. In 2011, Perfect 32 won The Training Business of the Year Award at the local Chambers of Commerce Awards and Nicki her self was awarded Practice Manager of the Year by the UK’s Association of Dental Administrators and Managers (ADAM) in 2012.

Nicki was invited to be a consultant for the Mouth Cancer Foundation in 2012 and has been a key player in the development of the Mouth Cancer Foundation’s UK initiative called the Mouth Cancer Screening Accreditation Scheme (MCSAS). She has represented the charity at industry conferences and speaks publically about a practice management approach to combatting oral cancer.

Nicki has recently set up her own business, Practices Made Perfect by Nicki Rowland, primarily as a dental consultancy and training organisation. She is impassioned about sharing her knowledge and enthusiasm with other practices to help them survive and grow in the present tough economic and political climates. Success, Nicki believes, lies in innovation – accomplished through the introduction of not just new products and technologies, but better services, different business processes, and ‘exciting and inspirational’ initiatives too.