Lecturer Details: Effective complaints handling for the team

Lecturer nameSue Boynton LLM BDS FFGDP(UK)
Lecturer profileSue Boynton BDS LLM FFGDP(UK) FFFLM is a retired dentist with over 20 years’ experience in primary care dentistry. She is recognised for assisting numerous dental professionals with a wide range of dentolegal issues over almost 20 years.

Sue works as an Independent Dentolegal Consultant, using her extensive, in-depth, knowledge and experience gained from her work over many years with a dental indemnity organisation. She continues to assist dentists and dental teams with dentolegal issues including GDC, CQC, complaints and claims.

On top of her wide-ranging experience of complex dentolegal issues, Sue also brings her expertise to articles and e-learning initiatives. She is part of the Profession-wide complaints handling initiative working group and Sue is a member of the National Advisory Board for Human Factors in Dentistry.

Sue has a Master’s Degree in Medical Law, and is a Fellow of the Faculty of General Dental Practice, a Fellow of the Faculty of Forensic and Legal Medicine, and an NLP Master. She shares her knowledge and expertise on dentolegal issues in the UK and internationally and is a hugely popular speaker who is passionate about risk management and helping dental teams.
Lecturer nameSarah Cree
Lecturer profileSarah Cree is a Dental Complaints Adviser at Dental Protection. She has worked in primary care dentistry for 23 years. Sarah worked as a qualified dental nurse initially and then as a practice manager in a six surgery practice which provided both NHS and private dental care. Sarah then went on to work with a Primary Care Trust for over five years as an NHS Dental Contract Manager. Sarah’s past experience has given her a wealth of experience in relation to managing and advising on dental complaints.
Lecturer nameZoe Wray
Lecturer profileZoë Wray is a Dental Complaints Adviser at Dental Protection. She has experience of primary care complaints having worked for a Health Authority, several PCTs and latterly a Commissioning Support Unit. She also worked for the Healthcare Commission undertaking second stage complaint reviews and investigations and was seconded to the Department of Health to be part of a small team that developed and implemented the current NHS Complaints Regulations. Zoe’s past experience has given her a wealth of experience in relation to managing and advising on dental complaints.