Effective Communication Skills – how to win trust and stand out as a dental professional (CPD10MAR22a)

AvailabilityCourse has taken place
Documents
Dentistry Wow! (Handbook)

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SubjectCommunication skills
DescriptionPeople do business with those they like and trust. Of equal importance, they are less likely to complain, refer to a regulator or become litigious in the event of things going awry. This workshop, aimed at all team members will introduce you to the 3A’s of rapport and relationship building with your patients and colleagues and help you to learn skills in active listening and NLP techniques.
Additional information

IMPORTANT INFORMATION FOR FACE TO FACE COURSES

Please ensure you have a suitable face covering following government guidance. If you are exempt from wearing a face covering please notify us as soon as possible.

Please note: A face visor or shield may be worn in addition to a face covering but not instead of one. This is because face visors or shields do not adequately cover the nose and mouth, and do not filter airborne particles.

For delegates attending face to face courses please be advised that your details may be shared with NHS Test and Trace if requested.

Face to face attendees are reminded that;

• Should they have symptoms of coronavirus (a high temperature, a new continuous cough or a loss or change to sense of smell or taste), they should not attend an event and let the organisers know by contacting dentaladmin.yh@hee.nhs.uk

• It is the individual’s duty and responsibility to comply with public health measures to control the Covid-19 pandemic and respond to the NHS Test and Trace, or other local systems for contact tracing. If contacted, attendees should confirm their attendance at this event and ask them to contact dentaladmin.yh@hee.nhs.uk for the attendee list.

There is more information about the NHS Test and Trace system available on the government website. It is important to understand your responsibilities.

VenueHoliday Inn Leeds-Wakefield, M1 J40, Wakefield  View details
Date & timeThursday 10 March 2022, 09:30 to 16:30
LecturerAnthony Asquith  View details
Target audience

Mandatory: Dental Hygienist (£30.00pp discount), or Dental Nurse (£30.00pp discount), or Dental Technician (£30.00pp discount), or Dental Therapist (£30.00pp discount), or Practice Manager (£30.00pp discount), or Receptionist/Administrator (£30.00pp discount), or Dentist

Course styleWorkshop
CategoryManagement course
CateringRefreshments and lunch
Development outcomeA, B
CPD hours6:00
Cost£60.00 (subject to discounts, see Target audience above)
Aims

This course aims to help you build rapport with both colleagues and patients by using effective communication skills in practice.

Objectives

Develop skills in active listening and NLP techniques to ensure a patient centred approach.

Explore the 3 A’s of relationship building with colleagues and patients.

Be proficient in reading people’s personal preferences and body language.

Learning outcomes

On completion of this course delegates will have:

Increased confidence in managing the nuances of human behaviour.

Improved workplace engagement as you learn to understand yourself and others better.

Happier patients as you learn how to win trust.

Improved relationships with your colleagues.