Practice Managers Peer Review Network – Series 2 Dealing with ‘Tricky Situations’ (CPD28OCT21a)

AvailabilityCourse has taken place
Documents
Virtual Joining GuideVirtual Joining Link

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SubjectPractice management
DescriptionAfter the success of the first series HEE Y&H would like to offer series 2 to peer review networks across Yorkshire & Humber. Attendance is required at 2 webinars which are approximately 1 month apart.
Additional information

PLEASE NOTE: Once you have booked your place you can access the course joining link in the document section of this course.

Practice Managers will be required to undertake independent research into a difficult situation in a relevant context before the final date when peer support and learning will be encouraged.

VenuePlatform tbc, - Virtual  View details
2 SessionsSession 1:   Thu 28 Oct 2021, 10:30 to 12:00
Session 2:   Mon 29 Nov 2021, 10:30 to 12:00
LecturerJane Bonehill  View details
Target audience

Mandatory: Dental Nurse, or Dental Nurse with extended duties in oral healt ed, or Practice Manager

Course styleLecture
CategoryManagement course
CateringNo catering
Development outcomeA, B, C, D
CPD hours3:00
CostNo charge
Aims

The aim of this second peer review series is:

To enhance interpersonal communication when handling ‘tricky situations’ in order to arrive at an agreed resolution

Peers will feedback and learn from each other whilst continuing with the supportive network that has been established.

Objectives

Recognise behaviours perceived as being difficult and reflect on the impact

Examine how to manage a tricky situation by reframing through positive intention

Establish how to conclude the interaction through the use of empowering feedback

Learning outcomes

Understand the support that can be gained from a constructive peer network

· Apply the techniques practised on this course in their own work environment