Power up your complaints skills (CPD20OCT21c)

AvailabilityCourse has taken place
Documents
Collaborate Joining GuideVIRTUAL JOINING LINK

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SubjectComplaints Handling
DescriptionHow confident are you when it comes to dealing with patient feedback and complaints If you are looking to power up your knowledge and confidence in complaints handling This interactive session is a must!
Additional information

PLEASE NOTE: Once you have booked your place you can access the course joining link in the document section of this course.

VenuePlatform tbc, - Virtual  View details
Date & timeWednesday 20 October 2021, 12:00 to 13:30
LecturerSue Boynton  View details
Target audience

Recommended to all

Course styleLecture
CategoryManagement course
CateringNo catering
Development outcomeA, B, D
CPD hours1:30
Cost£10.00
Aims

This practical interactive session aims to give you an understanding of the essentials of practical and effective feedback and complaints handling.

Objectives

Delegates will learn professional feedback and complaints handling skills.

Build skills in complaints handling, and be in a position to share knowledge and skills within the team.

Real complaints scenarios will be utilised in an interactive format to enhance learning.

Learning outcomes

By the end of the session delegates will have learnt how to effectively capture and manage feedback and complaints, and discovered how to enhance their skills to comply with GDC, CQC and NHS requirements.