Effective communication for dental professionals (CPD28OCT21)

AvailabilityCourse has taken place
Documents
Collaborate GuideVirtual Joining Link

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SubjectCommunication skills
DescriptionCalling all Dental professionals. Are you interested in being a better communicator, in order to win trust and stand out with your patients and colleagues in the profession?
Additional information

People do business with those they like, know and trust. They also complain or litigate against them a whole lot less too, which is why you might like to consider attending this short on-line program.

Successfully communicating with patients is an essential skill for dental professionals and is a requirement in the GDC’s standards for dental teams. Good communication is a vital part of patient care, working as a team and the success and culture of a practice (For Dentists, Therapists, Technicians, Hygienists, Dental Nurse’s & Students & Receptionists). This training can be used as part practice evidence to demonstrate compliance in areas of CQC fundamental standards.

PLEASE NOTE: Once you have booked your place you can access the course joining link in the document section of this course.

VenuePlatform tbc, - Virtual  View details
Date & timeThursday 28 October 2021, 18:30 to 20:00
LecturerAnthony Asquith  View details
Target audience

Recommended to all

Course styleWorkshop
CategoryEvening lecture
CateringNo catering
Development outcomeA, B, D
CPD hours1:30
Cost£10.00
Aims

To highlight the need for effective communication and how improving this can increase productivity and profitability.

Objectives

Explain the different methods of communication and the barriers that present

Describe ‘active listening’ and the skills involved

Discuss how communication is essential to staff morale, team working and patient care

Develop the skills of being affable, available and adaptable

Learning outcomes

Be able to use various methods of communication to increase case acceptance

Use active listening skills and non-verbal communication to build rapport

Use effective communication to enhance staff relations, efficiency, patient care and overall practice profile